ELS

The onboard team can't stop talking about how much fun they had with you! Thank you for doing a great job with our operations.

Jamie Leigh Holmes | Senior Product Development Lead, Shore Things | Virgin Voyages

It's always a pleasure to meet you both and work with, you guys are the best and Bianca and the troops make it happen. I know its not easy to please thousands of guests but E-L-S always makes it possible.

Shabbs Shaik | Shore Experiences Manager | IONA | P&O Cruises/Carnival UK

Hi Bianca - You and your team are amazing, it's always a pleasure to be in Hamburg, you always make us feel like we have just arrived home when we are in Hamburg. As I can always rely on you that will be providing the best service to our guest. A big thank you from me and my team!!

Shabbs Shaik | Shore Experiences Manager | IONA | P&O Cruises/Carnival UK

Dear Bianca & Ian, I hope this email finds you doing well. I just wanted to take a minute to say Thank You for an amazing turn in Hamburg. We heard from the ship and port agent nothing but great comments on how you and your team handled all the challenges. Wishing you an amazing rest of the season!

Michelle A. Levy | Specialist, Destination Turnaround Operations - Expeditions | Silver Whisper | Silversea Cruises, Ltd.

Bianca - You are amazing and I now know you can work miracles! Thanks so much to you and all the team. We will have very happy guests I'm sure.

Simon Giles | Destination Experience Architect | DISCOVERY | Saga Cruises

A call to Hamburg feels like coming home! It is really refreshing to be able to arrive in a port with the knowledge that everything you have organised and planned will be acted upon in such a professional yet friendly manner. Bianca, Ian and the whole E-L-S Team show passion and true dedication to their work. Their high level of professionalism and integrity always make our calls successful.

Beatrix Bense | Shore Excursion Manager | Queen Mary 2 | Cunard Line

As a shorex manager it is really relieving to know that you can fully rely on a 5 star service from an operator, and there are very few operators around the world that we can say that about ELS is definitely one of them, efficient, reliable, lovely to work with and most importantly, the guests always come back with big smiles in their face, happy that they received value for money. Once again thank you Ian, Bianca & team for a fantastic season and looking forward to many more.

Piero Pagliari | Shore Excursions Manager | Queen Elizabeth | Cunard Line

Dear Ian and Team, Thank you for the kind message - it truly means a lot to us. It's wonderful to hear that the E-L-S team enjoyed hosting us (the shorex team & guests) again this season, and I can assure you that the feeling is mutual. The support you always provide to our team and guests is nothing short of exceptional, and we are sincerely grateful for the dedication and enthusiasm you bring to each call. Ligia and I will certainly share your appreciation with the wider team. The feedback from our team onboard has been very positive, and the German port calls are always a definite highlight - smooth operations, happy guests, and great partnerships all around.

Innocent Mquanjelwa | Fleet Operations & Revenue Manager (GL, HZ, MD, MI, PR, SN, SH, VS, VX) | Carnival Adventures, Carnival Cruise Line

Guests on Anne Frank tour gave excellent feedback on both guides, praised their knowledge and professionalism. The program of all excursions was enjoyed by the guests and all guides were so good. GU were so appreciative of the local Operator's kindness and all attention to details, the assistance offered raised the bar for the next ports.

Maria Stefania Baciu | Shore Concierge Manager | Silver Dawn | Silversea Cruises

Dear Bianca, Thank you for your email. Anne was very happy with Ian and all the team and was very glad of the quality of your services.

Laura Struyven | Production Voyages Evenement | Intermedes | France | River Cruise

Dear Ian and Bianca, On behalf of myself and my team we would like to thank you for all your assistance and cooperation in ensuring a successful tour operation during our last call to Hamburg and also throughout the season. It really is a true pleasure to work with professionals like yourselves who take so much pride in whatever you do always ensuring our passengers have the best possible experience on shore excursions. All your attention to detail and professionalism really helps us exceed our passenger expectations. From personally greeting and welcoming each and every passenger to giving them all cookies as they boarded the coaches, this is what makes you stand out. Thanks again and I look forward to working with you in the near future.

Daniel Camenzuli | Shore Excursions Manager | MV Arcadia | P&O Cruises/Carnival UK

Good day Bianca and Ian, It was an absolute pleasure to work and to visit your country 😊 Thanks for your hospitality and who knows maybe we will see each other next season 😊

Ivars Asnis | Shore Excursion Manager II | Carnival Miracle | Carnival Cruise Line

I'm always truly impressed with the level of professionalism, dedication, care and excellence that is carried out with E-L-S. Bianca, Ian and the entire Team represent efficiency, problem solving and the highest level of service. I also find the level of communication second to none and the work relationship built with E-L-S is down to honest, hardworking people with the right attitude towards our passengers and staff - Thank you. E-L-S to you and the Team and here's to another fantastic season!

James Anderson-Smith | Shore Excursions Manager | MV Arcadia | P&O Cruises/Carnival UK

Dear Ian, Bianca and the whole of Team Els family, many thanks for your excellent service you provide us on a continuous basis, I deal with hundreds of agents all over the world and you are one of the very best. I look forward to working with you in the coming months and years!!

Michael Koster | Tours Manager | Queen Victoria | Cunard Line

The world cruise has been going very well and its definitely been an experience dealing with all these different agents around the world, however must say I still have found it very hard to match anyone of them to you and Bianca :-). Will never forget my 2 days in Hamburg with you both ;-) All the best for this year and hopefully I will see you both again in the not so far future.

Daniel Camenzuli | Assistant Shore Excursions Manager | MV Aurora | P&O Cruises/Carnival UK

Good morning, Bianca, Hope your doing well and I wish you, and Ian a safe trip to Peru. We can't thank you enough for all the arrangements made for us in Hamburg. Kindly pass my gratitude to all the guides and coach chauffeurs involved for the day.

Dayanand Kotian | Destination Experience Manager | AMBITION | Ambassador Cruise Line

Hi Bianca, I just want to say a big thank you to you and Ian for handling the show during that eventful dispatch. Ian was a legend they way he took control of the crowd, and the gesture of handing out biscuits in terminal made it all sweeter. Will definitely be a day to remember. Thank you all once again.

Jual Vasconsels | Destination Experience Manager | AMBITION | Ambassador Cruise Line

Hi Bianca, Good morning! It was really nice to meet you yesterday. Thanks for an amazing dispatch!

Joe Chan | Shore Experiences Manager | IONA | P&O Cruises/Carnival UK

Hi Bianca, Please find the Invoice for Hamburg. Thank you for everything today. It was great.

Jay Shastri | Shore Experiences Manager | Britannia | P&O Cruises/Carnival UK

Thank you for the great day and the successful operation! :-)

Beatrix Bense | Shore Experiences Manager | Queen Mary 2 | Cunard Line

Hi Bianca, Ian and team, Thanks again for all of your efforts last week. I have heard that the day in Emden was a big success and I'll send you some further feedback when I receive it. I promise you some more 'normal' ports for our next visits to Germany.

Simon Giles | Destination Experience Architect | DISCOVERY | Saga Cruises

Thank you for all! Perfect Service from A to Z! And even more! Passengers enjoyed all the tours of Rostock and of course Berlin! It was nice to meet you and hope to see you next year!

Cedric Cabanne | Cruise Director | MS Adriana | Plein Cap Croisieres

Aww Bianca - Your emails always make me smile! I will surely miss these from you. It's been a great pleasure to meet both yourself and Ian - Coolest shorex agents EVER. You guys are great and you're always on the ball. Hopefully I will be seeing you guys again, I would of course like to say thank you so much for your support and hospitality over the last couple of years. We'll stay in touch, as you said, the world is round!

Kendall Susie Bull | Cruise Destination Services Executive | Northern Europe, Canaries & New Deployment Areas | Marella Cruises | TUI Group TUI UK & Ireland

It has been a pleasure working with such a passionate, dedicated and professional team that always goes above and beyond to deliver the best product and give our guests a memorable and very pleasant experience. The great communication, flexibility and the positive attitude of every single member of this team makes it very easy to work with and assures positive feedback from the guests and great results that we are all aim for.

Mihaela Kenney | Shore Excursion Manager | Norwegian Star | Norwegian Cruise Line

I would like to take a moment and compliment the service we have received from our tour operator in Germany. The E-L-S team is a very efficient and flexible company to work with. Flexibility at short notice played often a major role when deciding on programs to operate as minimums were to be met and the available time for onboard sales was well under 24 hours. For that dear E-L-S team; you are to be highly recommended. The entire season was smooth and you made it look so easy!

Ivan Gligorov | Shore Excursion Manager | Norwegian Sun | Norwegian Cruise Line

Good morning E-L-S team, Thank you for a superb operation yesterday, and wonderful guest feedback... Dear ELS team, Thanks for a great operation in Warnemünde. Very positive feedback from both local and especially the Berlin Train options. Multiple verbal compliments on the excursions and the guides.

Greg Smuts | Shore Excursion Manager | Norwegian Sun | Norwegian Cruise Line

Thank you very much for another wonderful day in Warnemünde and Berlin. It's really days like this that are the reason that we work where we do; and its all down to you.

Nyron Peters | Shore Excursion Manager & Shore Ex Team, Melanie & Jessica | Rotterdam | Holland America Line

Thank you for all your hard work and extremely professional and friendly service. We are always able to recommend anything in Germany with the fullest confidence because of your team excellence.

Alethea van Heerden | Shore Excursion Team | Amsterdam | Holland America Line

For many years in the capacity of Shore Excursions Manager for Holland America Line, we have found that the E-L-S firm is one of the best in the business. They consistently deliver a top class product with 100% reliability to get the job done. This is a service that means a lot to us in our line of work.

Irene & Leslie Gruenwald | Shore Excursion Managers | Rotterdam | Holland America Line